Return and refund policy
Your comfort and trust in our products are our utmost priority. We're dedicated to ensuring your satisfaction with our luxurious cotton bedsheets. In case of any concerns with your purchase, please find our customer return policy tailored for our Indian customers.
1. Parcel Open Video Requirement:
To streamline any return processes, we recommend you to record a video while unboxing your parcel. This video will be a crucial reference in case there are any issues.
2. Damaged or Incorrect Product Exchange:
Should you receive a damaged or the wrong product, we assure you we will address it. Here's how you can proceed:
- Email us within 1 days of product receipt at [office@bedsheetadda.com](mailto:office@bedsheetadda.com). Mention your order number, describe the issue briefly, and attach the unboxing video.
- Our dedicated support team will assess your complaint and revert back within 48 hours with the next steps.
- Once validated, we'll send you a return shipping label and organize a hassle-free exchange at no extra cost.
3. Return for Other Reasons:
If you wish to return for reasons other than product discrepancies, the following conditions apply:
- Initiate the return request within 3 days of product receipt.
- Ensure the bedsheets are unused, in their original condition, with all the packaging and tags untouched.
- Please note that the return shipping costs will be borne by the customer.
Return Process for Non-Damaged Items:
- Drop us an email at [office@bedsheetadda.com](mailto:office@bedsheetadda.com) within the return period, detailing your order number and the return reason.
- Attach your unboxing video for reference.
- Upon reviewing your return request, our team will get back to you within 48 hours.
- If approved, a return authorization will be provided along with shipping details. The return shipping charges will be adjusted against your refund amount.
Refund Mechanism:
- Refunds for non-damaged items will be processed once we've received and inspected the returned goods.
- Refunds will be rolled out on Saturdays every week.
- The refund amount will exclude the return shipping charges (if any).
- If we find the product in a non-resalable condition, a partial refund might be processed.
We've formulated this return policy keeping transparency and fairness at its core. If you have any questions or need clarity about the return process, feel free to reach out to us at [office@bedsheetadda.com](mailto:office@bedsheetadda.com).
Thank you for choosing our luxurious cotton bedsheets. We are committed to ensuring your utmost comfort and satisfaction.